FAQs – Fiesta Classic Dinnerware
Fiesta Classic Dinnerware is an independent online retailer of genuine Fiesta® dinnerware and is NOT affiliated with, authorized by, endorsed by, or sponsored by The Fiesta Tableware Company.
We have the answers you may be looking for.
About Our Store
Q: Is Fiesta® Dinnerware made in the USA?
A: Yes. Fiesta dinnerware has been proudly manufactured in Newell, West Virginia, USA, since 1936. We sell only genuine, first‑quality Fiesta made in the USA.
Q: Is Fiesta Classic Dinnerware an official Fiesta website?
A: No. We are an independent online retailer of genuine Fiesta dinnerware. We are not affiliated with The Fiesta Tableware Company, but we love their products and are happy to help you with any purchase from our store.
Q: How do I sign up for your email list?
A: You can subscribe in our website’s footer or on the [Contact Us] page. You’ll receive news about new arrivals, sales, and Fiesta tips. Unsubscribe anytime.
Use & Care
Q: Is my Fiesta® oven, microwave, dishwasher, and freezer safe?
A: Yes. Fiesta dinnerware is safe for oven, microwave, dishwasher, and freezer. However, avoid sudden temperature changes (e.g., moving directly from freezer to hot oven) to prevent thermal shock.
Q: How high can the oven temperature be?
A: Fiesta is safe up to 350°F (177°C) in a conventional oven. Do not use under broilers or on direct heat sources.
Q: What causes gray marks on my Fiesta®?
A: Those are usually metal marks from cutlery or metal utensils rubbing against the glaze. They are harmless and can be removed.
Q: How do I clean metal marks off my Fiesta®?
A: Use a non‑abrasive cleaner like Bar Keepers Friend or a paste of baking soda and water. Gently rub with a soft cloth or sponge, then rinse.
Q: How do I remove coffee or tea stains from Fiesta® cups and mugs?
A: Make a paste of baking soda and water, or use a mild bleach solution (1 tablespoon bleach to 1 quart water). Soak for 15–20 minutes, then wash thoroughly. Do not use abrasive scouring pads.
Dinnerware
Q: Is Fiesta® Dinnerware lead safe?
A: Yes. The Fiesta Tableware Company removed lead from select pieces in 1986 and completely eliminated lead from all products by 1992. Modern Fiesta is fully lead‑free and safe for everyday use.
Q: What material is Fiesta® made from?
A: Fiesta is made from high‑quality ceramic (vitrified china). It is durable, chip‑resistant, and non‑porous.
Q: Is there a warranty on Fiesta® dishes?
A: Fiesta offers a 5‑year chip replacement warranty on all first‑quality dinnerware items. For items purchased from us, we will assist you in filing a claim with the manufacturer. Please see our [Warranty Information] page for details.
Q: How do I know I have first‑quality Fiesta® dishes?
A: First‑quality Fiesta has no visible defects (chips, pinholes, uneven glaze). We sell only first‑quality items. “Seconds” or “irregulars” are not sold on our site.
Q: Why are there different back stamps on my Fiesta® dishes?
A: Back stamps (the embossed or printed mark on the bottom) have changed over the years. Vintage pieces may have different stamps. Modern Fiesta typically has an incised “Fiesta” logo. This is normal and does not affect quality.
Q: How can I tell I have genuine Fiesta®?
A: Genuine Fiesta has a heavy, smooth feel, consistent color, and the “Fiesta” mark on the bottom. It is never sticky or uneven. If purchased from our store, you can be confident it is authentic.
Q: Will you ever bring back a retired color?
A: We are an independent retailer and do not control Fiesta’s color decisions. However, Fiesta occasionally reintroduces retired colors (e.g., Lemongrass). For updates, sign up for our newsletter or check the official Fiesta announcements.
Q: How do I purchase a retired color?
A: Retired colors are no longer manufactured. You may find them on secondary markets (eBay, Etsy, etc.). We do not sell retired colors unless we happen to have limited overstock – please contact us if you are looking for something specific.
Flatware
Q: Does Fiesta® flatware have a warranty?
A: Yes. Fiesta flatware (stainless steel) is covered by the manufacturer’s warranty against defects. For items purchased from us, please contact us for assistance.
Q: Is Fiesta® flatware dishwasher safe?
A: Yes. Fiesta flatware is dishwasher safe. For best results, use a gentle detergent and avoid mixing with stainless steel of different grades to prevent spotting.
Glassware
Q: What are the features and benefits of Fiesta® glassware?
A: Fiesta glassware is made of durable soda‑lime glass, thick and sturdy. It is available in coordinating colors and is dishwasher safe. Not recommended for oven or freezer use.
Q: Is Fiesta® glassware dishwasher safe?
A: Yes, top‑rack dishwasher safe. Hand washing is recommended to extend the life of any printed designs.
Shipping & Returns
Q: What are your shipping options?
A: We offer free standard shipping to the United States and Canada — no minimum order required. Delivery typically takes 3–7 business days for the U.S. and 5–10 business days for Canada. See our [Shipping Policy] page.
Q: How do I check my order status?
A: You will receive a tracking number via email once your order ships. You can also log into your account (if you created one) to view order details.
Q: What if my order arrives damaged or broken?
A: Please email us at service@fiestadinnerware.it.com within 5 days of delivery with your order number and clear photos of the damage. We will arrange a replacement or refund quickly.
Q: How do I make a return?
A: You may return new, unused items within 30 days of delivery. Contact us at service@fiestadinnerware.it.com for a return authorization. See our [Returns & Refunds] page.
Q: What is your return policy?
A: We accept returns within 30 days for a full refund. Items must be unused and in original packaging. For details, please read our [Returns & Refunds] policy.
Q: How long does it take to receive a refund?
A: Once we receive and inspect your return, we will process your refund within 5–7 business days. Please allow 2–4 weeks for the refund to appear in your account — this includes our processing time and the additional time required by your bank or credit card company to post the refund to your account.
Website & Security
Q: Is your website secure?
A: Yes. We use SSL encryption to protect your personal and payment information. We do not store full credit card details on our servers.
Q: How soon can I expect my shipment?
A: Orders are processed within 1–2 business days. After shipping, standard delivery takes 3–7 business days.
Q: How soon are out‑of‑stock items available?
A: It varies by product. Sign up for our “back in stock” notifications on the product page, or email us to ask about expected availability.
Still have a question?
Contact us – we’re happy to help.
Email: service@fiestadinnerware.it.com
Phone: 1-888-822-533
Hours: Monday – Friday, 9:00 AM – 5:00 PM ET
Fiesta Classic Dinnerware – Independent retailer of genuine Fiesta® dinnerware.
Fiesta Classic Dinnerware is an independent online retailer of genuine Fiesta® dinnerware and is NOT affiliated with, authorized by, endorsed by, or sponsored by The Fiesta Tableware Company. Fiesta® is a registered trademark of The Fiesta Tableware Company. All product names, logos, and brands are property of their respective owners.