Returns & Refunds – Fiesta Classic Dinnerware

Fiesta Classic Dinnerware is an independent online retailer of genuine Fiesta® dinnerware. We are not affiliated with, authorized by, or sponsored by The Fiesta Tableware Company.

We want you to love your Fiesta dinnerware. If something isn’t right, we’re here to help.

30-Day Return Policy

You may return new, unused items within 30 days of delivery for a full refund.

To be eligible for a return:

• Items must be in original condition, with all packaging and accessories intact

• Items must not show signs of use, scratches, or damage

• Proof of purchase (order number or email) is required

Non‑returnable items:

• Final sale or clearance items

• Gift cards

• Products purchased from other retailers

Return Shipping Costs

All orders ship free to the U.S. and Canada. For returns:

Since all orders ship free, no original shipping charges will be deducted from your refund.

We recommend using a trackable shipping method with insurance. We are not responsible for returns lost in transit.

Damaged or Defective Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or is the wrong product:

1. Contact us within 5 days of delivery at service@fiestadinnerware.it.com

2. Include your order number and clear photos of the issue (product + packaging)

3. We will arrange a replacement or issue a full refund (including original shipping) at no cost to you

How to Start a Return

1. Email us at service@fiestadinnerware.it.com with your order number and the item(s) you wish to return

2. We will reply within 1 business day with a return authorization and instructions

3. Pack the item(s) securely in the original packaging

4. Ship the item(s) back to us using a trackable shipping method

5. Once we receive and inspect your return, we will process your refund within 5–7 business days

Please do not send returns without contacting us first. Unauthorized returns may not be processed.

Return Address (for returns – please contact us first for authorization):
Fiesta Classic Dinnerware
901 N Market Street, Suite 100
Wilmington, DE 19801
USA

Refunds

Once your return is received and inspected, we will notify you by email.

• Refunds are issued to your original payment method

• We will process your refund within 5–7 business days after we receive and inspect your return

• Please allow 2–4 weeks for the refund to appear in your account. This includes our processing time and the additional time required by your bank or credit card company to post the refund to your account

• Original shipping charges are non-refundable (we do not charge for original shipping — all orders ship free)

Late or missing refunds?
If you haven’t received your refund after 4 weeks, first check with your bank or credit card company. Then contact us at service@fiestadinnerware.it.com.

Exchanges

We do not offer direct exchanges at this time. If you need a different color or size, please return the original item for a refund and place a new order.

Return Policy vs. Warranty

For manufacturing defects discovered after normal use, please see our [Warranty Information] page.

Contact Us

For any return or refund questions:

Email: service@fiestadinnerware.it.com
Phone: 1-888-822-533
Hours: Monday – Friday, 9:00 AM – 5:00 PM ET

Fiesta Classic Dinnerware – Independent retailer of genuine Fiesta® dinnerware.

Fiesta Classic Dinnerware is an independent online retailer of genuine Fiesta® dinnerware and is NOT affiliated with, authorized by, endorsed by, or sponsored by The Fiesta Tableware Company. Fiesta® is a registered trademark of The Fiesta Tableware Company. All product names, logos, and brands are property of their respective owners.